1.How do I sign up for Oruparcel?

Download the Oruparcel app from your device’s app store and open it. Tap on the ‘Sign Up’ button and follow the instructions to create a new account using your phone number, or social media accounts.

2.What can I do with the Oruparcel app?

You can browse menus, order food, track your food delivery in real-time, manage your account, make payments, apply promotional offers, leave reviews, and access customer support.

3.What payment methods are accepted by Oruparcel?

The app accepts various payment methods, including UPI, debit cards, credit cards, wallets, and online banking.

4.What should I do if I forget my password?

Use the ‘Forgot Password’ feature on the login screen to reset your password via email or SMS verification.

5.Is my payment information secure with Oruparcel?

Yes, Oruparcel ensures secure payment processing compliant with industry standards to protect your payment information.

6.How can I manage my account and order history?

In the ‘My Account’ section from the ‘Settings’ page, you can create and edit your profile information such as Name, Address, Email, etc. , view detailed information about your previous orders in ‘Order History’ from ‘Settings’ page.

7.Can I schedule an order for a later time?

Yes, our app allows you to schedule orders in advance. When placing an order, select the ‘Schedule’ option and choose your preferred date and time for delivery.

8.How can I update my personal information?

Go to ‘My Account’ in the app, where you can edit your profile, manage delivery addresses, and adjust notification settings.

9.Are there any delivery charges for ordering through the app?

Delivery charges vary based on the restaurant, your location, and order value. If applicable, delivery charges will be displayed at checkout before you confirm your order.

10.How do I cancel my order and what is the refund policy?

Orders can be canceled until they are picked up by the delivery partner. To cancel, go to ‘My Orders’, select the order, and tap ‘Cancel Order’. Refunds for canceled orders will be processed according to our refund policy, which is detailed in the ‘Privacy and Terms’ section of the app.

11.Where can I find the Oruparcel Privacy and Terms?

The Privacy and Terms are typically available within the app’s ‘s ‘My Account’ section.

12.How do I deactivate or delete my Oruparcel account?

For account deletion, go to ‘My Account’ and click ‘Delete Account’ to completely delete account information, order information, you will lose all your data in this process.