Privacy Policy

Who We Are

Oru Parcel is a mobile app platform developed by Oruparcel Pvt. Ltd., a company based in Chennai, offering an exquisite range of vegetarian and non-vegetarian dishes. We pride ourselves on delivering delicious, authentic, and hygienic food through our Oru Parcel mobile app and online platform, accessible at https://oruparcel.in.

Collection and Use of Personal Data

Comments: When visitors leave comments on our platform, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to aid in spam detection. We also utilize the Gravatar service to check if you are using it, which involves an anonymized string created from your email address.

Media: We advise against uploading images with embedded location data (EXIF GPS) to the website. Visitors to the website can download and extract any location data from images.

Cookies: Our platform utilizes cookies to enhance user experience, including remembering your details and preferences on comments forms and providing a seamless login and navigation experience. We also employ cookies to track user interactions and site usage to improve our services.

Embedded Content from Other Websites

Articles on this site may include embedded content from third-party websites, which behaves in the same way as if the visitor has visited the other website directly.

Sharing Your Data

Your data may be shared in specific instances, such as during a password reset request, where your IP address will be included in the reset email.

Data Retention and Your Rights

We retain comment data indefinitely for follow-up comments and user registration information as per our operational requirements.
You have the right to request an exported file of your personal data that we hold and to erase any personal data, except for data retained for administrative, legal, or security purposes.
Visitor comments may be screened through automated spam detection services.

Payment and Delivery Information

Payment Terms: We accept various forms of payment and ensure secure transactions. Your payment information is processed securely, and we maintain the highest standards of data privacy.

Delivery Information: We strive for timely delivery within Chennai, and delivery charges are transparently communicated during the ordering process.

Amendments to This Policy

Oru Parcel reserves the right to amend this privacy policy at any time. We encourage users to review this policy regularly to stay informed of any changes.

Contact Information

For any concerns or questions regarding our privacy practices, please contact us at privacy@oruparcel.in.

This privacy policy forms part of the terms and conditions that govern the use of Oru Parcel’s services. By accessing our platform, you consent to the practices described in this policy.

Terms and Conditions

1. Introduction

1.1 Oru Parcel is a mobile app platform that offers a wide range of high-quality vegetarian and non-vegetarian dishes to customers in Chennai city. Our mission is to provide delicious, authentic, and hygienic food, through our online food delivery service, while ensuring excellent customer service.

1.2 These terms and conditions (“Terms”) outline the rules and regulations for using Oru Parcel’s online food delivery service. By accessing or using our platform, you (“Customer” or “you”) agree to be bound by these Terms and our Privacy Policy.

1.3 We reserve the right to modify these Terms at any time without prior notice. Your continued use of our platform constitutes your acceptance of any changes to these Terms.

2. Ordering Process

2.1 Customers can place their orders through our website or mobile application. Once an order is placed, we will confirm it via email or SMS and inform the customer about the estimated time of delivery.

2.2 Customers are responsible for ensuring that their order details are accurate and complete. Oru Parcel reserves the right to cancel any order that is incomplete or contains errors.

2.3 You may not be able to avail our Services if your delivery location is outside our current scope of Service. We will keep you informed of the same at the time of confirming your order booking.

2.4 You understand that delivery periods quoted to you at the time of confirming the order are an approximate estimate and may vary. We will not be responsible for any delay in the delivery of your order.

2.5 Your order will be only delivered to the address designated by you at the time of placing the order on the Services. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery, and you shall not be entitled to any refund for the same. Delivery in the event of a change of the delivery location shall be at our sole discretion.

2.6 You shall undertake to provide adequate directions, information, and authorizations to accept delivery. In the event of any failure to accept delivery or failure to deliver within the estimated time due to your failure to provide appropriate instructions or authorizations, then such goods shall be deemed to have been delivered to you, and all risk and responsibility in relation to such goods shall pass to you, and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding.

3. Payment Terms

3.1 We accept payments through credit cards, debit cards, net banking, and UPI. Customers must ensure that they have sufficient balance in their account before placing an order.

3.2 Oru Parcel reserves the right to charge additional fees for any payment method that incurs additional costs, such as credit card processing fees.

3.3 You agree and acknowledge that we are not liable in the event of you failing to adhere to the Terms of Use.

3.4 You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard, you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing the Services. You shall not use the credit/debit card which is not lawfully owned by you, i.e., in any transaction, you must use your own credit/debit card. The information provided by you will not be utilized or shared with any Third Party unless required in relation to fraud verifications or by law, regulation, or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.

4. Delivery Charges

4.1 Delivery charges vary based on location and distance from our restaurant. These charges will be displayed during the checkout process.

4.2 Customers are responsible for providing accurate and complete delivery addresses. Oru Parcel reserves the right to cancel any order that cannot be delivered due to incorrect or incomplete address information.

5. Cancellation Policy

5.1 Orders cannot be canceled once they have been confirmed by us. However, if there are any issues with the order, such as incorrect items or delayed delivery, customers may contact us immediately, and we will do our best to resolve the issue.

5.2 In the event that Oru Parcel is unable to deliver an order due to unforeseen circumstances, we will notify the customer and provide a full refund.

6. Refund Policy

6.1 If we have charged for an order but were unable to fulfill it due to technical issues, we will process a refund within 3-5 business days.

6.2 In cases where the customer has received a damaged or spoiled food item, we will offer a replacement or a refund, at the customer’s discretion.

6.3 We do not offer any refunds against goods already purchased from the Services unless an error that is directly attributable to us has occurred during the purchase of such a product or service.

7. Relationship with Mobile Device Operators

7.1 When accessing the Services on a mobile device, please note that it is not associated, affiliated, sponsored, endorsed, or in any way connected with any platform operator, which includes but is not limited to Apple, Google, Android, or RIM Blackberry (referred to as an “Operator” hereinafter).

7.2 Your download, installation, access to, or utilization of the Services is also subject to the terms and conditions of the Operator.

7.3 Both parties, you and us, recognize that these Terms of Use establish a contract solely between you and us and do not involve any Operator. Consequently, we are exclusively responsible for the Services and their content as outlined in these Terms of Use.

7.4 The license granted to you for the Services is limited to a non-transferable right to use the Services on a mobile device that you either own or control, as allowed under these Terms of Use.

7.5 We are the sole entity responsible for providing any necessary maintenance and support services for the Services, as required by applicable laws. It is important to acknowledge that an Operator is not obliged to provide any maintenance or support services concerning the Services.

7.6 Both parties, you and us, recognize that we, and not the relevant Operator, are responsible for addressing any claims made by you or any Third Party related to the Services or your possession and use of the Services. This includes, but is not limited to: (i) claims that the Services fail to conform to applicable legal or regulatory requirements; and (ii) claims arising from consumer protection or similar legislation.

7.7 In the event of any Third Party claim asserting that the Services or your possession and use thereof infringe upon that Third Party’s intellectual property rights, we, not the relevant Operator, will have sole responsibility for investigating, defending, settling, and resolving such claims of intellectual property infringement.

7.8 When using the Services, you are required to comply with any relevant terms of agreement from Third Parties. For example, you must ensure that your use of the Services complies with your mobile device agreement or any wireless data service agreement.

7.9 Both parties, you and us, acknowledge and consent to the fact that the relevant Operator, along with the Operator’s subsidiaries, are considered Third Party beneficiaries of these Terms of Use. Furthermore, upon your acceptance of these Terms of Use, the Operator will possess the right (and will be deemed to have accepted such right) to enforce these Terms of Use against you as a Third Party beneficiary thereof.

8. Disclaimers

8.1 The Services may undergo continuous upgrades, and certain functions and features may not be fully operational.

8.2 Due to the uncertainties inherent in the electronic distribution of information and the limitations associated with aggregating data from multiple sources, there may be delays, omissions, or inaccuracies in the content provided on the Services, as well as delays or errors in the functioning of the Services. Consequently, we do not assert that all posted information is entirely accurate.

8.3 We explicitly disavow any liabilities arising from unauthorized use of credit/debit cards.

8.4 You acknowledge that Third-Party Services are accessible via the Services. From time to time, we may establish partnerships or alliances with certain third parties to facilitate the provision of specific services to you. However, it’s important to note that we make no representations or warranties regarding the services offered by these third parties, and we will not be held liable to you or any third party for any consequences or claims arising from or related to such third parties, including, but not limited to, liability for death, injury, or impairment experienced by you or any third party. You hereby renounce and waive any rights and claims you may have against us concerning third-party/vendor services.

8.5 While the materials provided on the Services are prepared with the intention of providing accurate information on the discussed subjects, it’s essential to understand that we provide no guarantees, representations, or warranties, whether expressed or implied, regarding professional qualifications, expertise, quality of work, or any other information presented herein. Furthermore, we do not endorse any service described or offered herein in any way. We will not be liable to you or any third party for any decisions made or actions taken based on such information.

8.6 The information provided herein is offered “as is.” We and/or our employees do not make any warranties or representations regarding the timeliness, content, sequence, accuracy, effectiveness, or completeness of any information or data provided herein, nor can you rely on the information or data furnished here. Multiple responses may be available from different sources, and it is up to users, based on their specific circumstances, to use, adapt, modify, or alter suggestions or combine them with any other sources they may have, thereby releasing us, as well as our consultants, business associates, affiliates, business partners, and employees from any professional liability.

8.7 We will not be liable to you or anyone else for any losses or injuries arising from or related to the information provided on the Services. Under no circumstances will we or our employees, affiliates, authors, or agents be liable to you or any third party for any decisions made or actions taken based on the content contained herein.

8.8 In no event will we be liable for any damages (including, without limitation, direct, indirect, incidental, special, consequential, or exemplary damages, damages resulting from personal injury/wrongful death, and damages resulting from lost profits, lost data, or business interruption) resulting from any services provided by any third party or vendor accessed through the Services, whether based on warranty, contract, tort, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

9. Intellectual Property

9.1 We hold the ownership or licensing rights to all intellectual property associated with the Services and the materials published on it. These works are safeguarded by global copyright laws and agreements. All such rights are preserved.

9.2 You are permitted to print one copy and download excerpts of any page(s) from the Services or our website for personal reference. Furthermore, you may bring the attention of colleagues within your organization to the materials available on the Services.

9.3 You are prohibited from altering the physical or digital copies of any materials you have printed or downloaded in any manner. Additionally, you must not use illustrations, photographs, video or audio sequences, or any graphics independently of accompanying text.

9.4 The materials on the Services must not be utilized for commercial purposes unless you have acquired a license to do so from us or our licensors.

9.5 In case you print, copy, or download any part of the Services in violation of these Terms of Use, your right to use the Services will be terminated immediately, and, at our discretion, you must either return or destroy any copies of the materials you have created.

10. Treatment of Information Provided by You

10.1 We handle your information in accordance with our Privacy Policy.

10.2 You hereby grant us an irrevocable, royalty-free, global, assignable, sub-licensable license to utilize any material you submit to us on the Services for the purpose of using it on the Services or for general marketing of our services (through any means and in any media, including but not limited to our website or our publications). You consent to forfeit your moral rights to be acknowledged as the author, and we may make modifications to your submission.

11. Severability

In the event that any of these terms are deemed illegal, invalid, or unenforceable according to the laws of any state or country where these terms are intended to be effective, then, to the extent and within the jurisdiction where that term is illegal, invalid, or unenforceable, it shall be severed and deleted. The remaining Terms of Use will endure, remain fully effective, and continue to be legally binding and enforceable.

12. Non-Assignment

You are not permitted to assign or transfer, or attempt to assign or transfer, the contract between you and us to any other individual or entity.

13. Liability

13.1 Oru Parcel shall not be liable for any loss or damage arising from the consumption of our food. Customers assume full responsibility for any adverse effects resulting from consuming our products.

13.2 Oru Parcel shall not be liable for any loss or damage arising from the use of our platform or services.

13.3 Our liability ends once your order has been delivered to you.

14. Services provided

14.1 You confirm that we shall not be responsible for any deficiency in payment of consideration payable towards the goods purchased from the Services.

14.2 Each purchase on the Service shall contain necessary instructions to redeem the Services. The terms of the services shall be governed by these Terms of Use and any other terms as set out in such document confirming the sale of service. You shall not be entitled to receive any credit, refund, or cash back for the value of the goods sold if you fail to redeem the goods within the expiry date or in accordance with the terms therein.

15. Governing Law

15.1 These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Chennai.

16. Amendments

16.1 We reserve the right to modify these terms and conditions at any time without prior notice. It is the responsibility of customers to regularly review these terms and conditions to stay informed of any changes.

17. Entire Agreement

17.1 These Terms constitute the entire agreement between Oru Parcel and its customers. No other agreements, representations, or warranties have been made.

18. No Endorsement

18.1 We do not endorse any Vendor. In addition, although these Terms require you to provide accurate information, we do not attempt to confirm, and do not confirm, your purported identity. We will not be responsible for any damage or harm resulting from your interactions with other Members.

18.2 By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm, and you agree not to attempt to impose liability on, or seek any legal remedy from us with respect to such actions or omissions.

By using our platform, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our platform.